The Professional Official Assistant

MODULES >> SKILL VALUE

OVERVIEW

Successful office assistants have an assured professionalism about them which speaks volumes about the organization itself. They do not let personal differences stand in the way of professionalism. The professional office assistant must have excellent communication skills, office skills in terms of filing, preparing for meetings, interacting and dealing with people both face to face and over the telephone and excellent oral and written communication capabilities not to mention a positive demeanor. This one-day workshop is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.

WHO SHOULD ATTEND

Office Assistants, Secretaries, people in Customer Service and those aspiring for an administrative position.

LEARNING OBJECTIVES

Understanding the Qualities and core competencies of an executive assistant

How to make yourself invaluable to your Company

The efficacies of Effective Communication

How active listening enhances your productivity

Managing emotions while communicating

Self-Management, Knowing who you are and achieving the most from you

Time Management – How to Organize, Plan, Prioritize and set smart goals

Teamwork – Working with your team, Dealing with difficult People

Collaborating with your team and Learning to say No

Managing Stress at the workplace

Writing skills – Understanding, Formatting Emails and Reports

APPLICATIONAL VALUE

Understand and imbibe the skills involved in having a professional presence on the job.

Self-management to become more effective and efficient.

Improved communications skills, including listening, questioning, and being more assertive.

Increased effectiveness in recognizing and managing conflict, and dealing with difficult people