Active Listening Skills

MODULES >> SKILL VALUE

OVERVIEW

Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This one-day workshop will help participants develop and practice their active listening skills.

WHO SHOULD ATTEND

Managers, Department heads, Senior supervisors, Team leaders and personnel who need to develop their communication and connectivity to understand and be understood. Employers and Employees who are looking out for enhanced performance and productivity.

LEARNING OBJECTIVES

Define active listening and its key components

Identify ways to become a better listener

Use body language to reflect a positive listening attitude

Understand the difference between sympathy and empathy, and when each is appropriate

Be genuine in your communications

Understand the communication process

Ask questions, probe for information, and use paraphrasing techniques

Identify common listening problems and solutions

APPLICATIONAL VALUE

Imbibe good listening skills at the workplace.

Build relationships through empathetic listening

Better communication at the workplace through reflective listening

Help your team create a listening mindset using framing, positive intent, and focus

UV CONSULTANTS LLC FZ

PO Box 45076  |  +971-52-339-2018  |  +971-4-852-5752  |  contact@uvconsultants.com

Dubai - United Arab Emirates

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