Active Listening Skills
MODULES >> SKILL VALUE
OVERVIEW
Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This one-day workshop will help participants develop and practice their active listening skills.
WHO SHOULD ATTEND
Managers, Department heads, Senior supervisors, Team leaders and personnel who need to develop their communication and connectivity to understand and be understood. Employers and Employees who are looking out for enhanced performance and productivity.
LEARNING OBJECTIVES
Define active listening and its key components
Identify ways to become a better listener
Use body language to reflect a positive listening attitude
Understand the difference between sympathy and empathy, and when each is appropriate
Be genuine in your communications
Understand the communication process
Ask questions, probe for information, and use paraphrasing techniques
Identify common listening problems and solutions
APPLICATIONAL VALUE
Imbibe good listening skills at the workplace.
Build relationships through empathetic listening
Better communication at the workplace through reflective listening
Help your team create a listening mindset using framing, positive intent, and focus