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Effective Communication Skills


When it comes to communicating, we can be hampered by our own fears of failure or embarrassment because we lack expertise in communication, confidence in ourselves and the ways and means of engaging an audience. A major goal of this workshop is to help you understand the impact your communication skills have on other people and learn effective ways of overcoming challenges in communication.

Who should attend?

Managers, Department heads, Senior supervisors, Team leaders and personnel who need to develop their communication and connectivity to understand and be understood . Employers and Employees who are looking out for enhanced performance and productivity.

Learning Objectives

•Identify common communication challenges

•Understand the key elements of effective listening

•Develop skills to listen actively and empathetically to others

•Describe the speech production mechanism and how speech sounds are produced and classified.

•Learn exercises and relaxation techniques that can be used to enhance respiration, phonation, resonation, articulation, voice quality and expressiveness.

•Learn what your non-verbal messages are telling others

•Learning to use words, voice and body language in the best manner to engage your audience and make your communication count.

Applicational Value

•Identify and overcome common communication problems that may be holding you back

•Develop skills to ask questions that give you information you need

•Develop skills to listen actively and empathetically to others

•Techniques to speak effectively, understand and be understood

•Be a better speaker, better listener and a better communicator

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