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Building agreement using a well-researched persuasion and negotiation framework and understanding different decision-making styles will greatly enhance your success in your business/profession. In this two-day intervention, we provide tools, tips and techniques to sharpen your influencing and negotiation skills in a ‘learn by doing’ workshop mode.

When it comes to communicating, we can be hampered by our own fears of failure or embarrassment because we lack expertise in communication, confidence in ourselves and the ways and means of engaging an audience. A major goal of this workshop is to help you understand the impact your communication skills have on other people and learn effective ways of overcoming challenges in communication.

Successful office assistants have an assured professionalism about them which speaks volumes about the organization itself. They do not let personal differences stand in the way of professionalism. The professional office assistant must have excellent communication skills, office skills in terms of filing, preparing for meetings, interacting and dealing with people both face to face and over the telephone and excellent oral and written communication capabilities not to mention a positive demeanor. This one-day workshop is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.

Creative thinking and innovation are vital components in both our personal and professional lives. However, many people feel as though they are lacking in creativity. While some people seem to be simply bursting with creativity, others find it a struggle to think outside the box. This workshop is all about boosting your creative and innovative abilities. Recognizing and honing your own creative potential is a process that has to be learnt.

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization. Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This one-day workshop will explore many of the facets of delegation, including when to delegate and to whom to delegate. We will also go through the delegation process step by step and learn about techniques to overcome problems.

It is important to know the basics of email etiquette whether for business or personal use. This Module covers for you the top tips for email etiquette that everyone needs to be aware of and follow through. Communicate becomes hassle-free and to the point while the despatcher is perceived as a caring and intelligent human being, professional in every way. Another important must have is documentation skills. . In this module, we will discuss the basic structure of Business Reports, how to choose the right format, and tips on writing reports.

Managing anger productively is something very few individuals and organizations do well. Research tells us that those who do manage their anger at work are much more successful and productive than those who don’t. This one-day workshop is designed to help give you and your organization that edge.

This workshop has been designed for those in positions where they must speak in front of audiences that are hostile or demanding. This material is also suitable for those who are relatively new speakers who want some encouragement to speak up in meetings or who want some training before they begin making presentations on behalf of the organization. Speaking under pressure, or thinking on your feet, means being able to quickly organize your thoughts and ideas, and then being able to convey them meaningfully to your audience to modify their attitudes or behavior. It applies to formal speeches as well as everyday business situations. This course is aimed at improving your skills and learning some new techniques which will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information.

Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This one-day workshop will help participants develop and practice their active listening skills.